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The Balletstuff Factory outlet will be closed from 4pm Friday September 20th until 10am Thursday October 17th. Standard post online orders will be processed, but please note processing times may be longer than normal and no express post will be available. Email enquiries and exchanges/refunds will be attended to after October 17th.

At we use Australia Post satchels or tough bags. We despatch standard orders a minimum of twice a week from Sydney metro. We only despatch orders once payment is finalised. Obviously, once despatched, we are reliant on Australia Post.

Standard Post
e use Australia Post Prepaid Parcel Post satchels and tough bags as the most cost effective method of getting our products to you. The website will automatically calculate the postage depending on the product weight. A general guide is that up to five clothing items will be charged only one flat postage rate of $7.95 including GST for up to a 500g satchel or bag. For more than 5 clothing items or for heavy items such as multiple books, we use a 3kg satchel or tough bag at a cost of $11.95 including GST.

Please note, there is no tracking number provided with standard post service. Balletstuff recommends you use registered post as we cannot be liable for orders that are lost during transit with Australia Post.

Delivery time depends on where you live. Australia Post has quoted the following normal delivery times, but these are obviously not guaranteed.

  • Sydney metro and regional – 1-3 business days
  • Melbourne, Brisbane, Canberra, Adelaide – 3-4 business days
  • Other areas – 4-7+ business days.

Standard post items can frequently take longer than the above quoted times. If you want to ensure a timely delivery, we recommend express post.

Registered Post
We offer a Registered Post option for guaranteed delivery and to ensure your orders are not lost. Please note that Australia Post does not cover lost articles unless they are registered. If you live in an apartment or in an area where post articles are not safe to leave, then we recommend using this option.

Express Post
We also offer an Express Post option for guaranteed next business day delivery to major metropolitan centres. Please note that not all postcodes in Australia are covered by the Express Post guarantee, for more details or to check your postcode please refer to the Australia Post website. Express post cost is $9.95 for 500g and $13.95 for 3kg.

Please Note: Express Post orders need to be made before 2pm on the day of dispatch. Any express post orders received after 2pm will be posted the following business day.

International Post
We also offer an International Post option for delivery to overseas customers. Please note that due to the prohibitive cost of international post we do not offer an exchange or refund service for our international customers unless they wish to pay postage costs both ways, so please choose sizes carefully.  

Bulk Orders
Bulk orders where between 10-49 pieces of the same item are ordered will cost a flat postage and handling fee which will be displayed at checkout. For bulk orders of 50 or more pieces, or for bulky items such as tutus, postage costs will be quoted individually.

A small levy surcharge will be applied to Credit Card and Paypal payments at checkout to cover some of the costs charged to us by these institutions. Payments by direct deposit will not be charged with this levy.