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Delivery

At this time please note Australia Post delivery times are quite variable due to border closures and Covid19 restrictions.

At balletstuff.com.au we use Australia Post satchels or tough bags. We despatch standard orders a minimum of twice a week from Sydney metro. We only despatch orders once payment is finalised. Obviously, once despatched, we are reliant on Australia Post.

Standard Post
W
e use Australia Post eParcel and Prepaid Parcel Post satchels and tough bags as the most cost effective method of getting our products to you. The website will automatically calculate the postage depending on the product weight. A general guide is that up to five clothing items will be charged only one flat postage rate of $7.95 including GST for up to a 500g satchel or bag. For more than 5 clothing items or for heavy items such as tap shoes above 500g the cost is $13.45 including GST.

Please note, there is not always a tracking number provided with standard post service. 

Delivery time depends on where you live. Australia Post has quoted the following normal delivery times, but these are obviously not guaranteed.

  • Sydney metro and regional – 1-3 business days
  • Melbourne, Brisbane, Canberra, Adelaide – 3-4 business days
  • Other areas – 4-7+ business days.

Standard post items can frequently take longer than the above quoted times. If you want to ensure a timely delivery, we recommend express post.

Express Post
We offer an Express Post option for guaranteed next business day delivery to major metropolitan centres. Please note that not all postcodes in Australia are covered by the Express Post guarantee, for more details or to check your postcode please refer to the Australia Post website. Express post cost is $10.95 for 500g and $16.95 for 3kg.

Please Note: Express Post orders need to be made before 2pm on the day of dispatch. Any express post orders received after 2pm will be posted the following business day.

International Post
We also offer an International Post option for delivery to overseas customers. Please note that due to the prohibitive cost of international post we do not offer an exchange or refund service for our international customers unless they wish to pay postage costs both ways, so please choose sizes carefully.  

Bulk Orders
Bulk orders where between 10-49 pieces of the same item are ordered will cost a flat postage and handling fee which will be displayed at checkout. For bulk orders of 50 or more pieces, or for bulky items such as tutus, postage costs will be quoted individually.

Levy
A small levy surcharge will be applied to Credit Card and Paypal payments at checkout to cover some of the costs charged to us by these institutions. Payments by direct deposit will not be charged with this levy.