BalletStuff will happily exchange or refund your dancewear item if it is returned within 14 days from the delivery date in an unworn new condition in its original packaging. When trying your shoes please refrain from pulling or tightening the front elastics on ballet shoes, or dirtying the soles of the shoes, as we are unable to refund or exchange the shoes once you have done this. If you would like an exchange or refund, there is a postage fee of $8 you will need to include with your returned item or you can supply us with a prepaid self-addressed postal bag.
Alternatively if you require a faster exchange, you can re-order online and then send your item back to us for a refund.
Unfortunately, we cannot exchange or refund for briefs, tights or socks, due to health regulations. No refunds will be given on sale or clearance items. No refunds will be given on any items that arrive back to us in a used or worn condition. Our returns address is:
Balletstuff, PO Box 166, Lane Cove, NSW 2066.
For faulty items we reserve the right to determine whether a product is faulty and conduct a production and quality check. The warranty period on our products is 1 month and any claim for faulty items must be received within this time limit. You must produce your order number for us to process a warranty request. Contact us via email [email protected] with the details and if a product is deemed faulty, we will replace the item at no further cost, including reasonable postage costs for return of the faulty product.
We would ask that you please check sizes before an order is placed. Please refer to our Size Charts guide in each product description (scroll down within the product page) before placing an order. For all shoe orders measure your child’s foot prior to selecting a size. If you are unsure which size to order, email us and we will help you. Balletstuff are not responsible for ensuring correct shoe fit or sizing and we do not offer free returns postage for exchanges or refunds.